Re: Text not working

valeriet1
Investigator
Investigator

‎04-11-2023 01:23 PM

when I send a text the receiver gets a multi media message that quickly disa pears

0 Helpful
5 REPLIES 5
valeriet1
Investigator
Investigator

‎04-11-2023 01:26 PM

yes

0 Helpful
Leanne_T
EE Community Support Team
In response to valeriet1

‎04-11-2023 01:42 PM

Hi @valeriet1 

Does this happen with more than one number? 

What device are you using? 

Leanne.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎04-11-2023 07:10 PM - edited ‎04-11-2023 07:11 PM

@valeriet1 : Does the recipient not have a smartphone? If so, that's the reason; it can't read MMS. Just stop sending them MMS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
valeriet1
Investigator
Investigator

‎06-11-2023 05:51 PM

When texting the resipiant receiver's a multi media text that disappears quickly 

0 Helpful
bristolian
EE Community Star
EE Community Star

‎06-11-2023 06:12 PM

You posted the same query on Saturday 4th and had some replies with additional queries, which are above this message.

What phone does the recipient of your messages have? Are they long messages, and you're getting a prompt on your phone-screen when sending, that says "converting to multimedia" or something to the similar effect?