Text messages about missed calls without the phone ringing

[Nshan95]

Hey im having the same issue but no one can resolve it for me i dont undersrand… did you manage to get it sorted?

[James_B]

Hi @Nshan95,

Please get in touch with Customer Care so our Technical Support Team can take another look at this for you.

They'll be happy to help.

James

[bristolian]

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@Nshan95 wrote:

Ive actually tested it out, it happens with numbers that are’t withheld and all the missed call alerts come from the voicemail number this is why i dont know who is trying to call me 

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If this is only happening with calls where CLI is unavailable, I would be inclined towards a DND-setting on your phone being (at least partly) at fault.

EE's network wouldn't route calls any differently based on CLI, but your phone can potentially do so.

[Eb512320]

I am also having this issue and it has just come from no where. I was previously receiving full notifications telling me the number the call came from but now the texts just give the default voicemail number and I have no idea who actually called me. I have tried turning the notification on and off through voicemail settings but it has not helped. If we are all suddenly experiencing this then the likely hood is it is a fault with EE.

[James_B]

Hi @Nshan and @Eb512320,

I've just had an update from our support team who are now investigating the cause of this issue. I've sent you a private message to take some details.

Thanks

James

[TeodorMitev]

Hello, couple of days ago I have started to receive the missed call sms from VM number not from the number who's trying to call me. In that case I don't have VM and  can't see who the caller is. I toggled on/off notifications in VM settings but still the same. Any help would be appreciated. Thanks

[Staceywills]

I have 5 numbers on my ee contract and all are having this issue. Not good when they're used for business and you don't know who's called you! Is there a resolution yet? How do I report it so we get included in any updates? 

[Nshan95]

I have a solution, i have changed my numbers over to o2 with a pac code where i can turn my missed call alerts on and off by simply dialling 1710, sorted 🙂 literally had enough no one knows anything about it and ive spent hours on the phone to ee… worst network ever.

[Leanne_T]

Hi @TeodorMitev

Thanks for coming here.

Do you get these texts when your phone is out of signal or turned off?

What number do the texts come from? 

Do you currently have voicemail turned off? 

Leanne.

[Christopher_G]

Hi @Staceywills

How long have you had this problem for? Does it happen in a particular area?

Chris

[Staceywills]

We noticed it about a week or so ago. To be honest I'm not sure, I'd guess
it was a network wide thing but we're in South Wales.