Re: Roaming Charges for Turkey Extortionate

Tonymc9 · ‎06-10-2023

My daughter has just got back from Greece and I’ve recently received a bill with over £70 of extra charges. I understood that I would pay the Roaming Data charge of £2.29 but got a bill for the £2.29 a day PLUS a Travel Data for £7.84 a day. Can anyone explain how this is possible please?

XRaySpeX · ‎07-10-2023

@Tonymc9 : It's shouldn't be possible!

You were charged 8 days for daily EU roaming, which is correct.

You were also charged 7 days for the Travel Data Pass, which is not operative in Greece, even if you had subscribed to it, as you presumably had. See

However you might have picked up a nearby Turkish network while using data even briefly on 7 days. You could query this with CS.

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Northerner · ‎07-10-2023

Hi @Tonymc9

@XRaySpeX is spot on. Your daughter should have disabled automatic network selection. CS should be able to reimburse these costs.

Thanks

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