Request for Age Restriction removal

[denisatocilla]

Hello,

I am writing to request the removal of my age restriction due to my adult age. This restriction applies to my phone and overall internet usage.

Thank you for your attention to this matter.

[denisatocilla]

I want to remove my age restriction .

[Christopher_G]

Hi @denisatocilla 

Check out our 'How Do I Turn On Parental Controls on My Device?' help page. It explains how you can change parental controls for different types of accounts.

Chris

[XRaySpeX · Accepted solution]

@denisatocilla : Are you on contract or PAYG?

• On Contract: Follow Switching Content Lock OFF or ON .
• On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.