Please enable roaming remotely

[Helenjayne]

My roaming is not working in the US either regardless of me setting it up before I travelled. It’s very disappointing 😔

[Katie_B]

Good morning @Helenjayne. 

Thanks for coming here. 

Are you connected to a local network?

Did you receive a welcome text when you arrived in America?

Katie

[XRaySpeX]

@Helenjayne : What roaming did you set up? How? Where?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.