Phone won't make or receive calls

[aqsakhan]

I really want to make a call to EE 150 but as soon as I hit the call button it cuts off. Could you please advise. Thanks 

[XRaySpeX]

No, I don't call anybody. Just answer my Q if you want to get to the bottom of this.

[aqsakhan]

I have been answering you.nobody understands what I am saying

[XRaySpeX]

Just post all the words of the response you got back from AL on here & we may progress it.

[aqsakhan]

What is AL

[XRaySpeX]

Previously I asked you just to text AL to 150 & post its full response.

[aqsakhan]

Following is the response I got.

There are £0.00 charges on your next bill. This doesn't include line
rental, VAT and any charges we haven't yet processed.

Your current allowances are: Unlimited UK minutes and Unlimited UK texts.

You have 22.3GB remaining of your 25.0GB data allowance.

This will refresh 13 Aug 2024.

You have used 0Bytes of free data this billing period, Reply FREE USAGE to
see a full breakdown.

Have BT Broadband with us? Text DOUBLEDATA to 150 and (subject to a few
eligibility checks) we'll double your Mobile data allowance.

You currently have a £0 Spend Cap, if you would like to increase this then
reply CHANGE SPEND CAP.

For more detailed information check the EE App or log in at ee.co.uk

Get the app for free at ee.co.uk/download-ee-app

Thanks for chatting with me!

[James_B]

Hi @aqsakhan,

Have you tried chatting with Customer Care online via the help tab in the EE app?

James

[aqsakhan]

I don't have EE app

[James_B]

Hi @aqsakhan,

If you download the EE app from your app store, you'll be able to chat with our Customer Care Team online.

They'll be happy to help. 🙂

James