Re: PAYG signal v Contract signal

Julian_93 · ‎03-02-2023

We are in 2023 and it is the same sh!7 everywhere I've been with O2, Vodafone and and EE. As soon my contract ended i switch to pay monthly same phone same sim the signal suddenly dropped down.

I don't know if this practice is legal. But somehow they limit your signal and priorities the sim cards on contract.

bristolian · ‎04-02-2023

Have you recently changed from PAYG > pay-monthly, or the other way around?

Does your phone screen display VoLTE or 4G-calling symbols?

Chris_B · ‎04-02-2023

@Julian_93 If only that was true. EE can not make a contract sim receive a better signal compared to a PAYG sim from the same mast or any other mast throughout the UK.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Julian_93 · ‎04-02-2023

Phone still showing 4g but when you try to connect some sort of delays occur in places where it used to go like a rocket.

For example you see the 4g simbol on the phone open FB messenger and it says (waiting for connection) couple of second and it's connect. Another person which still have an contract stays next to you and his internet work perfectly fine.

If you try to discuss the issues with costumer service they will start troubleshooting you phone reset network settings ect. Saying that at their end everything looks fine. At maximum they will blame a faulty sim sending you a new one which will perform the same as the old one.

I've seen on other forums something about 4G received by your phone on multiple MHz while on contract and as soon it ends you will get it just on one base Frequency.

Chris_B · ‎04-02-2023

@Julian_93 The only bandwidth you will not get on PAYG is 800Mhz as that’s contract only but this used used for more rural area as it has a greater range other than that you still get the same bandwidth as contracts except 5G as that’s not available to PAYG ( yet )

	Frequency Band	Network
800MHz	Band 20	4G
1800MHz	Band 3	2G & 4G
2100MHz	Band 1	3G & 4G
2600MHz	Band 7	4

What device do you have ? Is it a 5G device ? you’ll not pick up 5G on PAYG but is this enabled on the device? if your device supports this try turning it off if it’s on and then restart the device. I’m not saying this is the cause though but it’s worth a try.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

bristolian · ‎04-02-2023

@Julian_93 wrote:

Another person which still have an contract stays next to you and his internet work perfectly fine.

I'd suggest swapping the SIMs between the two phones.

Put the working SIM in the non-working phone, and the non-working SIM in the working phone - see if the problem follows the SIM or remains with the phone.

I have seen similar symptoms recently, when a device is connected to a 4G carrier but not correctly registered on the central network.

You've not said, but are you seeing the VoLTE/4G-calling symbol on the affected phone?

@Julian_93 wrote:

I've seen on other forums something about 4G received by your phone on multiple MHz while on contract and as soon it ends you will get it just on one base Frequency.

4G is operated on multiple frequencies, all of which can be aggregated with others or operate solus. I don't think that has anything to do with your symptoms.