No service in USA

[Caverider]

I am having the same issue with my pixel 3.

After arriving in Hawaii no signal no network!

Unable to connect to any network.

I have spoken to EE who said the phone is set up for the US, and then cut me off and didn't get back to me after I spent a good half an hour waiting on my wife's phone to try and sort.

My wife has a moto g8 plus with EE and it works fine. 

Come on EE this is clearly an issue with this phone you need get on top of or don't offer this service!

I will be expecting a full refund and some compensation, I am really annoyed 😠

[XRaySpeX]

@Caverider : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.