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Re: Lost phone - Need a sim card sent. USELESS customer service!!!!

HannahElh
Visitor

‎05-01-2023 12:14 PM

Hi @James_B , I have the exact same problem but I cannot call due to having lost my phone.

I have been on the chat for now 1h45 asking for updates and nobody has helped.

this is extremely frustrating as I simply need a new sim sent to me 

Could you please urgently advise?

Thanks,

Hannah

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎05-01-2023 12:23 PM

Hi there @HannahElh 

I'm sorry to hear you have lost your phone. 

We have no account access on the community to send you a replacement SIM card. You would need to call us from any other phone on 0800 079 8586. 

Leanne.

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Leanne_T

‎05-01-2023 01:58 PM

@HannahElh , if you have something like Skype, you can ring them for free as well.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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