@Jamal2030 , we cannot help you if you do not write what the problem is.
You can also call customer service using something like Skype for free using the number in my signature.
You say your line is not working, is this for your phone? Are you on pay as you go? If so, how long ago did you use your phone to make a chargeable call or text?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
