I cannot call a specific number

[Frazz1]

Hi Jon, Was this resolved? I have exactly the same problem with two numbers on my phone. If I call them from the UK then no issue, As soon as I am overseas (doesn't matter what country) then when I call the numbers the calls are immediately cancelled on my handset (iphone xr). It doesn't seem to even try and connect to the network?? I can send them a text message and get them to call me, this always works. When I get back to the UK then it is resolved and the numbers can be dialed and connected. Thanks in advance for advice

[Cjoan]

Hi

I am abroad in Cyprus and calling a Cyprus number. Yes they can call me.

Kind regards

Chris

Tel: xxxxxxxxxxxx

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[Katie_B]

Hi @Cjoan. 

Thanks for getting back to us.

Have you been able to follow the advice provided and provide the number to our technical care team so they can look into this for you?

Katie

[Cjoan]

Hi

Yes. I have given them both numbers and so far no luck. Strange that other people who are not on the EE network have no problem.





Kind regards


Chris


Roomsense

Tel: xxxxxxxxx

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Kitchens - Bedrooms - Bathrooms

[Katie_B]

Thanks for confirming @Cjoan. 

What was advised when you spoke with our technical care team?

Are they looking into this for you?

Katie

[Cjoan]

They are escalating it to another team.





Kind regards


Chris


Roomsense

Tel: xxxxxxxxxx

[Mod edit: Please do not post phone numbers on the public board. Thanks!]


*** sent off-site on a mobile device ***


Kitchens - Bedrooms - Bathrooms

[Katie_B]

Please be sure to let us know once you have an update @Cjoan. 

Katie