I bought a package I can't make calls or receiveI bought a package I can't m

[Dog22085]

Hi, I have been an EE customer since 2010 , and have just upgraded my contract to a Unlimited SIM Plan, now i cant make or receive calls

[Katie_B]

Thanks for confirming @MrsH91. 

What happens if you try to make a call?

Does this happen in multiple locations?

Speak soon,

Katie

[MrsH91]

Hi @Katie_B

If I try to place a call it takes me to the dialling screen but then immediately says call ending with a series of beeps. Same if someone tries to call me. 

 I’ve tried putting my SIM card into a different phone and the service checker which found no issues at my address. The signal bar has either full or 3 bars full. 
I’ve also tried to place calls various places outside of my home. Unfortunately wasn’t an issue on my last plan.

thanks for your help,

[Katie_B]

Thanks for checking @MrsH91. 

As the issue persists when you place your SIM into another device I would recommend trying a replacement SIM. 

Katie