Re: Going on holiday want to use phones abroad
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07-07-2023 12:31 PM
Going to Cyprus I would like to use my phone
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07-07-2023 12:56 PM
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07-07-2023 01:01 PM
Hi @Habimeh
https://ee.co.uk/help/help-new/roaming-costs/countries/cyprus
To add to @Leanne_T question just watch out if you are going to the North or near the border as you might accidentally connect to the North which is Turkey and not included in your EU roaming.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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07-07-2023 04:23 PM
You may use your usual UK allowances in the EU with up to 50 GB (contract) or 25 GB (PAYG) data per billing month if you have more. If on contract & your contract started after 07/07/2021 there'll be a £2.29 / day charge for using your UK allowances in EU or alternatively you may buy the Roam Abroad Pass for £15 / month.
On PAYG there are charges for using your pack allowances in the EU of either £2.50 / day or £10 / week, to be taken only from your PAYG credit, not your recurring card payment. If you opt for neither you will be paying standard rates for calls & texts.
If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
