Cannot use internet with mobile data

[Karja26]

I'm having the same problem every time I leave the house or office (anywhere with a wifi connection) I cannot access any of my apps, the internet etc, but I can make calls.

I've restarted and reset my phone numerous times, will work for a while and then it will start acting up again.

(I have an ios) 

[Christopher_G]

Hi @Karja26

Welcome to the community.

Do you have an active data allowance? Is mobile data switched on in your mobile settings? Tap Settings > Mobile Data.

Chris

[Karja26]

Hi @Christopher_G 

Thank you 🙂

I'm on a contract with EE, so everything is unlimited. My mobile data is switched on and on the apps that I like using outside of the wifi connection.

[Christopher_G]

Thanks @Karja26

Are there any known network maintenance works in your area? You can check the status of the network on our coverage checker.

Chris

[Karja26]

Hey 

It says excellent "coverage indoors / outdoors" when on 4g, and for 5g "good coverage outdoors, but weak or no coverage indoors".

I'm currently hooked up to the wifi but as soon as I take it off nothing works.  

[Christopher_G]

What about the 'check status' button, @Karja26?

Chris

[Karja26]

says "no known problems"

[bristolian]

Does your phone show 4G-calling/VoLTE when you have problems using mobile data?

[thomo2810]

Says no service