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Re: Can't turn on data roaming on my online account.

ippanemail
Explorer

‎14-02-2022 01:26 PM

I am in the same position. I am abroad and before leaving I specifically requested to have roaming and customer service updated me to a more EXPENSIVE PLAN. YET, the roaming toggle is not working. I have no intention of spending additional money on calling customer service from abroad. Please fix this asap.

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎14-02-2022 01:34 PM

@ippanemail : Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
ippanemail
Explorer
In response to XRaySpeX

‎14-02-2022 01:39 PM

Thank you for the tip! Could call them and waiting... the automated voice told me "great news you already can use your phone abroad! Just turn on your phone and it will be working." LOL

 

waiting for CS. Thank you for the Skype tip.

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