Can't contact EE by phone

[Coltaldemoman]

Hi ,I've also been trying for 2 days to get ee customer service and keep getting cut off, maybe its time to change network suppliers. 

[Lesley_W]

Hi @Meb197 

Thanks for coming to our community.

Do you have any signal indicators showing at all?

Lesley

[Me19801]

I'm 75 years old. I PHONED EE They said they said I would  have a new contract and would pay no more than £12 they have charged me £24.34. Why

[Katie_B]

Hello @Me19801. 

Thanks for coming here. 

Do you have access to your EE account online?

Katie

[Meb197]

Yes 👍
Sent from my iPhone

[Alex_H]

Hi @Meb197,

Are you also having an issue with a higher than expected bill? 

If you have access to your online account are you able to view the Bills and Payment section to view your bill and see what has made it higher? 

Alex

[MEW64]

I have been trying to contact EE for 3 days. Different times of day. I have already registered a complaint about extra charges  so trying to follow up on that. Have sent text message - BILL and HELP. Nothing! 

[Christopher_G]

Hi @MEW64 

Welcome to the community. We'll do our best to give you some advice on this.

How and when did you raise your complaint? What happens when you try calling on 150 from your EE phone?

Chris