Problem while using Sim card in Italy

[JihoKim]

I used my Simcard as usual till yesterday night. And it does not work from today morning.

I don't know the reason why and I do everything today. I find every solution on your website and it does not work till now.

I can grab a signal fully and shows a 4G sign on my mobile phone, but does not work at all.

I'm in Venezia, Italy now and I am moving to Berlin, Germany tomorrow morning.

I have 40GB of data remaining but do not work at all. I need a solution for it.

Thank you.

[James_B]

Hi @JihoKim,

Welcome to the EE Community. 🙂

Have you been able to test your phone in more than one location to rule out a local network issue?

James

[JihoKim]

Hi

I tried more than one location.

I mean it was different city and I was driving at the moment and I kept trying for it.

[James_B]

Are you using a pay as you go or pay monthly plan @JihoKim?

James

[JihoKim]

Pay as go pack and 40Gb remains.

I traveled lot and this is my first time for me.

And I got one message yesterday and  today morning

Yesterday

Your 30 day £20 Pack has ended. Calls now cost 40p/min and texts 20p/text in the UK and EU. To get better value buy a pack by going to the EE app or by replying ALL PACKS

=> I’ve already top up before

To use data on your phone, you'll need an add-on or pack. Click here to buy http://add-on.ee.co.uk/text

=> cannot understand why it had sended to me.

[Christopher_G]

Is it working any better today, @JihoKim? Could you try manually connecting to a different network provider please?

Chris

[JihoKim]

Already done more than 100 times.

I bought another sim card to solve a problem(O2 in Germany) but does not work at all.

Now I think I won’t use this sim any more.

thank you.