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Please help no signal cape verde

ChrisT13
Visitor

‎15-03-2022 10:56 AM

Hello,

Landed in cape verde yesterday switched phone off airplane mode.

No network available?

Prior to departure from the uk called EE team off my EE app.

Currently on contract,  asked to include 120 minutes & 100

texts (£20 charge) explained where i was going said it was all done. 
I have tried to self help by turning roaming & premium calls etc on just reverts says there’s an error. Switched phone on and off several times also

tried allowing premium calls etc web browser doesn’t allow. Says call

EE which I cant as have no network.

Please help its for work, thank you. 

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎15-03-2022 11:03 AM

@ChrisT13 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)