Phone

[Beller83]

Why when I ring 150 to sort my upgrade out does it keep cutting off have tried it for last half hour just keeps cutting me off after 20 seconds or so.

[Leanne_T · Accepted solution]

Hi there @Beller83 

Thanks for coming here 🙂

If you can give us another call on 150, option 2 > option 1 > option 2 > option 1 > option 1 > option 3 > continue to hold after the message stating a text has been sent then press option 9.  Our mobile care team will be able to help you with your upgrade options. 

Thanks.

Leanne