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Phone goes to voicemail

aerophil901
Explorer

whenever I make a call or receive a call it just goes to voicemail. I can text and get a call through whats app but not normal calls. can anyone help

3 REPLIES 3
aerophil901
Explorer
 
Katie_B
EE Community Support Team

Hello @aerophil901

Does this happen in multiple areas?

Are you connected to WiFi when you experience this?

Katie

Schockwave
EE Community Star
EE Community Star

@aerophil901 are you sure that you have not set your phone to not disturb or airplane mode? Also make sure that the sound is turned up and not accidentally switched off.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.