Number is not working

dewei1984 · ‎31-12-2022

I can call out but cannot receive neither call nor text message.

bristolian · ‎06-01-2023

When was the SIM last used for a chargeable call or text?

That doesn't include receiving calls or texts. If this was longer than 6 months ago, then the SIM may be in hibernation and you have 3 months from then, to recover it.

View solution in original post

Northerner · ‎31-12-2022

Hi @dewei1984

Are you on PAYG or pay monthly contract?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

dewei1984 · ‎01-01-2023

Hi, it is PAYG.

Leanne_T · ‎03-01-2023

Hi @dewei1984

When was the last time the SIM was used?

Leanne 🙂

dewei1984 · ‎06-01-2023

Hi Leanne,

Thank you for response. The most recently call received at 24th Dec 2022.

bristolian · ‎06-01-2023

When was the SIM last used for a chargeable call or text?

That doesn't include receiving calls or texts. If this was longer than 6 months ago, then the SIM may be in hibernation and you have 3 months from then, to recover it.

dewei1984 · ‎06-01-2023

Hi Bristolian,

I called 150 for technical support, then they solved the problem and explained.

Yes, you are right. I used extra mins for long time but no cost, the system closed my receiving line automatically.

The technican not only resumed my line, but also refunded all balance charged during closing.

Thank you for help.