Not registered on network

[Roulsty76]

I set my data roaming before travelling to Menorca and I also purchased the £15 data abroad pass. I am now in my second day and all I get is not registered on network. Can't make or receive calls or texts. All my settings are correct. I have tried everything 

[Northerner]

Hi @Roulsty76 

If you have activated roaming then it should work. Have you checked under your network settings to make sure roaming is activated? 

Have you tried connecting manually to any network? 

Thanks 

[bristolian]

When you say "set my data roaming", this suggests a phone setting - and is not the important bit. Your phone needs network-level permissions to connect to foreign networks, which can only be done at EE's end - by texting ROAMING to 150 before leaving the UK, or by contacting CS if you are already abroad.

Data roaming is just a phone-setting, enabling data transfer on a foreign network that you're already connected to.

[Roulsty76]

Done it all

[Roulsty76]

Yes I tried that. Network unavailable it keeps saying. Movistar Vodafone and a few others. Done everything EE have asked

[Christopher_G]

Hi @Roulsty76 

Are you on contract or pay as you go?

Chris

[Roulsty76]

Pay monthly contract 

[Christopher_G · Accepted solution]

If you've tried all of the suggested steps, the next one would be to speak to our Mobile Care Team, @Roulsty76.

You can find an international number to call from another phone on our get in touch help page.

Hope you get sorted.

Chris