'Not registered on network' in europe. How to contact Ee

[Boooom]

Hi, I'm in Europe, unable to make any calls, getting 'not registered on network' all the time. I think I've tried everything by now, from wi-fi calling to all the settings, restarts, etc. I have not texted 'roaming' before I left and can't find an option to enable international calls via my ee account either. I want to contact EE, but cannot call them either, of course. And while live chat option is listed, I cannot see how to use it. There are references to live chat pop up, but this never happens, at least on my smartphone. I need to register for a doctor's appointment urgently. How do I get this to work? Or how can I contact EE??

[Leanne_T]

 Hi @Boooom

Thanks for coming to the community. 

Do you have a pay monthly or pay as you go account? 

Speak soon 🙂

Leanne.

[Boooom]

Hi sorry, I am on pay monthly contract 😊Sent from my Galaxy

[Leanne_T]

Hi @Boooom

Thanks for the quick reply. 

Can you try  logging into your My EE account online, then go to Menu > Account Settings > Control Content > Roaming abroad and also Call abroad and Premium rate calls, do they show as ticked? 

If not, are you able to activate both of these settings? 

Thanks 🙂

Leanne. 

[Boooom]

Hi @Leanne_T,Many thanks!Yes, they are both enabled. Also all roaming options on the device, etc. Completely confused. For some reason, even the wi-fi calling doesn't seem to work. I've spent hours trying to solve it, literally out of ideas now. Do you know how I could contact EE in this situation?..Sent from my Galaxy

[Leanne_T]

Hi @Boooom

Have you tried connecting to a different network? 

WiFi calling is for UK use, this would not work when roaming. 

Thanks, 🙂

Leanne.

[Schockwave]

@Boooom , Do you have something like Skype? You could ring them for free if you check in the contact us, there is a free number you could ring. As for chat , when someone is available, logging into My EE, the chat should pop up, hope this helps.

[Boooom]

@Schockwave @Leanne_T : very good shouts, thanks so much - used Skype to get through to EE and got internet and the ability to make and receive texts and calls to/from the UK. Local calls still no-go and EE's mystified about what's going on. Still, much better than nothing! Thanks for your help! 😊Sent from my Galaxy

[Schockwave]

@Boooom , thank you for coming back and letting us know, glad you are now able to make calls/text to the UK and receive them. Have you made sure that you have the prefix +39 for Italy? I am sure you have, you may also want to try 0039 and see if that solves it, although I must say I do not understand why it is not working.