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Not reciving calls from witheld numbers

Ulllass59
Valued Contributor
Valued Contributor

Hi

Inam getting anoyyed uf some one rings me with a witheld number I do not receive  their calls at all. I then get a text sometimes from them or an email saying we tried to callyou. Some times  get a missed call with just private number too. Why is this please. Missed a few important calls through this problem  

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Ulllass59  on your device have you blocked withheld numbers?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

10 REPLIES 10
Chris_B
EE Community Star
EE Community Star

@Ulllass59  on your device have you blocked withheld numbers?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Ulllass59
Valued Contributor
Valued Contributor

Nope ni dea how u do that. 

James_B
EE Community Manager
EE Community Manager

What type of phone are you using @Ulllass59?

James

Ulllass59
Valued Contributor
Valued Contributor

Samsung galaxy  S21 FE

 

Jon_K
Former EE Employee

Thanks @Ulllass59 

Can you go to Phone, then Settings, then Block Numbers, and see if unknown numbers are blocked?

Jon

Ulllass59
Valued Contributor
Valued Contributor

Hi

Just had a look no blocked numbers.

 

Jon_K
Former EE Employee

We aren't looking for specific blocked numbers, @Ulllass59, can you see if no caller ID numbers or unknown numbers are blocked?

Jon

Ulllass59
Valued Contributor
Valued Contributor

Hi

There's nothing on the list it's blank. 

Jon_K
Former EE Employee

It's not a list you're looking for, @Ulllass59.

Can you see a toggle option for blocking certain calls?

Jon