Not receiving text verification code from WhatsApp

[Orchard2]

I have just got a iPhone 15 Pro from EE.  I am trying to get my WhatsApp verified on the new phone.  However, it says a SMS has been sent but I never receive.  Also the call option doesn't provide me with a code either.  Has anyone else had this issue and if so have they managed to resolve?

Thank you

[Orchard2]

WhatsApp support themselves are being no help whatsoever unfortunately.

[Christopher_G]

Hi @Orchard2 

Welcome to the community.

What did WhatsApp say when you contacted them about this?

Chris

[Orchard2]

It's alright, all resolved now.  I managed in the end to do it with phone verification code.

[Leanne_T]

Thanks for coming back and letting us know @Orchard2 

Leanne.

[Bennyboy70]

Hi @Orchard2 

Good to hear you got this sorted. Could you let me know if there was anything different you did to get this working as I have same problem having moved numbers to EE. SMS verification code doesn't arrive and phone option fails yet I can do this on a different phone with different mobile network supplier.

Thanks

Ben

[Morgan4191]

---

@Bennyboy70 wrote:

Hi @Orchard2 

Good to hear you got this sorted. Could you let me know if there was anything different you did to get this working as I have same problem having moved numbers to EE. SMS verification code doesn't arrive and phone option fails yet I can do this on a different phone with different mobile network supplier.

Thanks

Ben

---

Hi, did you manage to get this sorted and how?

Just switched an 02 number to ee sim and docant receive any sms or calls from whatsapp 

Thanks

[Bennyboy70]

Hi Morgan4191

I did manage to get the WhatsApp verification code from a phone call eventually with Wi-Fi turned off as it doesn’t like VoIP although I had tried this a few times before I could get a call. Never got sms verification code working. I had changed from O2 as well 🤔 It also hung recovering my WhatsApp data from iCloud but restarting WhatsApp sorted it

good luck

ben