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Not receiving text messages from UK whilst abroad.

kwatts
Investigator
Investigator

Help please, I have always received UK text messages whilst abroad, but this time not.  Nothing from EE confirming roaming (and everything else), and can't get SMS access codes either, which are pretty vital for logging into certain accounts.

I've tried airplane mode on/off, switching sims, turning phone on/off.
I have also tried putting the SIM card into my tablet.  This resulted in my getting the EE roaming texts but no others.  (I have had friends SMS me as a test - nothing received.)

I'm on EE contract; dual SIM, Samsung Galaxy A3 2016
Currently in Russia.
It's always worked in the past, last time in December.

Any help please as I need to access certain accounts!!  

 

I have tried ideas from other posts (so not being lazy) but no joy.

10 REPLIES 10
James_B
EE Community Manager
EE Community Manager

Hi @snoopdog1,

 

I'm sorry this issue hasn't been resolved yet, but glad it is under investigation.

 

Please keep us updated.

 

James