Not receiving call when on a call

Kcolaco
Visitor

‎10-12-2024 07:25 PM

am not receiving calls or missed call alerts when I am on another call. I run a business so spend a lot of time on the phone and am missing out on work. 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎10-12-2024 07:43 PM

Hi @Kcolaco 

Have you set this up correctly under your voicemail settings. 

Thanks 



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bristolian
EE Community Star
EE Community Star

‎10-12-2024 08:41 PM

Two separate issues here..

1: Not receiving calls when on a call - have you enabled call waiting in your phone settings?

2: Missed call alerts. These are enabled in your voicemail settings by dialling 222 or speed-dial 1 and choosing the settings menu. They should be generated when a call has not rung on your phone (thus generating missed call notifications) and a voicemail has not been left.