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Not Receiving Texts Abroad

WarrenVercueil
Investigator
Investigator

‎16-12-2023 01:46 AM

I am currently in Australia and waiting for an important text from the NHS. I have roaming activated on my account, but I am not receiving any texts. 

I did receive a text from someone as a test, but I am not receiving previous texts when my roaming wasn't enabled. 

For example, I had a package delivered to my apartment which I usually receive a text message notification as well as an email. I only received the email. 

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12 REPLIES 12
WarrenVercueil
Investigator
Investigator
In response to bristolian

‎17-12-2023 01:52 PM

I've had someone text me. New texts are coming through. If you read above, the problem I'm having is older texts haven't come through. I was expecting to receive a text from the NHS, I usually receive texts for parcel deliveries (I only received an email). So the problem isn't with getting new texts but ones that I should have received once I activated roaming.

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bristolian
EE Community Star
EE Community Star

‎17-12-2023 01:59 PM

Are the missing texts all automated ones rather than person-to-person?

Do you have a native EE number or a ported-in one? And if ported-in.. O2 by any chance?

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WarrenVercueil
Investigator
Investigator
In response to bristolian

‎17-12-2023 02:02 PM

Yes the missing texts are all automated ones. 

I have an EE number, not 02.

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