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Why do I need £20 spend cap to use my contract aboard?

I have an old contract which includes unlimited text, calls and 200GB data. I am entitled to use it in EU as I had it before brexit. I’ve checked with customer services and they confirmed this. However last time I went to Spain (I visit my parents ev...

Bootoo by • Investigator
  • 27 Views
  • 4 replies
  • 0 Helpful

Very bad voice over WiFi

I rely on VOIP connection via EE hub .... ass there is very poor 3G/4G signal where I live.2 scenarios1. For past few days people are complaining my voice to them is badly breaking up ..... I can hear them OK but outgoing speech from my initiated cal...

Posiedon by • Investigator
  • 34 Views
  • 2 replies
  • 0 Helpful

tv voice remote

I have the EE pro TV box. I have a remote which is advertised as having voice control but all I get is an input box for text. The LG TV is voice capable using the LG remote. The remote does everything except taking voice input. Any thoughts? 

Smart Hub Plus vs Smart Hub Pro

I'm currently using EE's 1Gv service, and so have a Smart Hub Plus.I note that EE is now providing the Smart Hub Pro with Full Fibre services. Anyone upgraded? Is it significantly better? Worth the upgrade if £10 per month for the rest of my contract...

GCWood by • Investigator
  • 13 Views
  • 2 replies
  • 0 Helpful

Switching from sky to EE

I’ve switched from sky to EE and EE agreed to pay the early termination charge. I’ve sent over the letter confirming the early termination fee plus my final bill from as a PDF which shows the charges. EE have come back and said this is not the correc...

Ejp3662 by • Visitor
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  • 0 replies
  • 0 Helpful

Plusnet to EE

My elderly parents are being moved from Plusnet to EE as of the 31st March, this is not their choice and have been told by Plusnet they have to move due them wanting to keep a landline (trust me a smart phone is not an option). We have been told by P...

DCW123 by • Visitor
  • 7 Views
  • 0 replies
  • 0 Helpful

Big House : 5G : EE HH70c

Help Please I have a 6000 sq foot house and it’s 3 stories. I cannot get fibre etc as very rural. I can get EE 5g on a sim. I have just ordered an unlimited sim and a HH70 router that takes a sim. I can put this on the ground floor but need a repeate...

Rod888 by • Visitor
  • 204 Views
  • 2 replies
  • 1 Helpful

Resolved! My Place update text alerts

I left EE a few weeks ago, I am still receiving My Place updates by text. When I visit the page to try to unsubscribe it sees my number as invalid, as I am now on a different network. Can anyone tell me how to unsubscribe from the alerts please?

Mdlaw by • Visitor
  • 3853 Views
  • 35 replies
  • 2 Helpful

Printer connection

Hi I’ve a cannon printer PIXMA MG2551S which is USB connection only, tried to pair up with my iPhone without success, the printer fails to be recognised on my phone, any suggestions please?Les 

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