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No signal in the USA

Mrgreenze
Investigator
Investigator

‎15-10-2022 11:12 AM

 
0 Helpful
14 REPLIES 14
XRaySpeX
EE Community Star
EE Community Star
In response to Mrgreenze

‎15-10-2022 06:20 PM

Have you looked in your online MyEE at Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Mrgreenze
Investigator
Investigator
In response to XRaySpeX

‎15-10-2022 06:24 PM

Yes. All turned on.

0 Helpful
Jon_K
Former EE Employee
In response to Mrgreenze

‎16-10-2022 08:24 AM

Are you able to turn off Automatic Network Selection in Settings, @Mrgreenze?

 

This will then allow the phone to search for all available networks, which may take a few minutes.

 

Jon

0 Helpful
Mrgreenze
Investigator
Investigator
In response to Jon_K

‎16-10-2022 12:18 PM

Hi. When I click on automatic network selection it does a manual search and finds nothing. 

0 Helpful
Jon_K
Former EE Employee
In response to Mrgreenze

‎16-10-2022 01:49 PM

Thanks @Mrgreenze.

 

If possible, I'd recommend borrowing a phone from a family member to give us a call. 

 

You can see all numbers to call on our Contact Us Page.

 

Jon

0 Helpful