No signal in USA

Sophiedent · ‎25-07-2022

Hoping someone can help resolve this

I purchased the "roam further" add on in the UK, but since arriving in the US have no connection at all (calls or data). Things I've tried to fix this:

- turned the phone off and on again

- cleaned the SIM card

- turned roaming off and on again on my phone and in my EE settings

- tried to manually switch network (says no networks found)

I can't call EE to fix this. Any suggestions!?

Sophiedent · ‎25-07-2022

Hi Leanne

I'm on a pixel 4a. I just tried the SIM card in my husband's pixel 5 and that seems to have fixed it. It found signal on his phone and is now working for me too!

Thanks

Sophie

View solution in original post

XRaySpeX · ‎25-07-2022

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Sophiedent · ‎25-07-2022

Hi!

I'm on a pay monthly contract and roaming was already enabled (worked in Italy the weekend before).

I've tried all those things you have suggested (reboots, all settings enabled) as per my original message. Any thoughts on what to do next please? I currently can't use my phone at all so can't navigate or get around the city!!

Leanne_T · ‎25-07-2022

Hi @Sophiedent

Thanks for confirming everything you have tried.

Which device are you using?

Do you have any other phone you could try the SIM card in to see if this shows signal?

Leanne 🙂

Sophiedent · ‎25-07-2022

Hi Leanne

I'm on a pixel 4a. I just tried the SIM card in my husband's pixel 5 and that seems to have fixed it. It found signal on his phone and is now working for me too!

Thanks

Sophie

Leanne_T · ‎25-07-2022

Amazing news @Sophiedent

Glad this is now sorted for you 🙂

Leanne.