No service

[Gee93]

So im a pay monthly customer bill is paid all of a sudden 11pm my service disappears when I sign in to my account my number isnt there says i have no ee products when calling my number it says the number you have called isn’t recognised?! At home with my son with no way of calling anyone how the hell can this happen?! 

[Christopher_G]

Hi @Gee93 

Welcome to the community.

I'm sorry to hear that, it sounds very strange. I recommend getting in touch with our Mobile Care team as soon as possible. There are a few different contact methods, including a live chat service, on our get in touch help page.
Chris