No network in usa

Marek84
Explorer

Landed in miami no network.  Roaming is on , I visited the salon twice before going to avoid mistakes.  Do not ask me to go to app or switch the phon on off . I need help !

4 REPLIES 4
Marek84
Explorer

I have the same problem help

Marek84
Explorer

Me same

bristolian
EE Community Star
EE Community Star

More questions than answers here!

You state that "roaming is on", but what's your basis for saying this? What's the relevance of attending a salon? Are you on PAYG or pay-monthly?

On PAYG, roaming is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

XRaySpeX
EE Community Star
EE Community Star

@Marek84 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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