No Calls or Texts Abroad

[sapphire_98]

I am currently in the USA on holiday. I added the Roam Abroad Pass before I came. I can use data while here but calls and texts aren't working.

I have tried texting ROAMING to 150 but because I have no texts it won't send. 

I have tried to go to my account and activate like other posts say but I can't see that anything is turned off.

[Schockwave · Accepted solution]

@sapphire_98 , if you are on a monthly contract, you will have to ring customer service to activate this, as roaming needs to be activated, roam abroad pass has nothing to do with having roaming activated, they are two different things.

If you have something like Skype, you can ring customer service for free on the number in my signature.

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.