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New phone need my old number

Maureen21
Visitor

‎18-11-2022 02:36 PM

Got new phone they said when I put the  sim card inmy old number will come up it did not 

 

 

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2 REPLIES 2
Leanne_T
EE Community Support Team

‎18-11-2022 03:44 PM - edited ‎18-11-2022 03:44 PM

Hi @Maureen21 

Thanks for coming here. 

Where did you purchase the upgrade? 

Do you have two numbers showing in your My EE account? 

Leanne.

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Schockwave
Community Hero
Community Hero

‎18-11-2022 05:50 PM

@Maureen21 , did you put your original SIM card in the new phone or was it a new SIM card? Do you still have the original SIM card? If so try that one and see if your number comes up.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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