Network

Fonzi2k22 · ‎18-03-2023

Trying to set up EE sim in Jersey as will be meeting it for the my holidays. I’ve managed to top up and get signal services but not being able to get any ability using the mobile services

XRaySpeX · ‎19-03-2023

EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If you didn't use that PAYG SIM for making calls or texts in UK, you can't now use it until you come to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Leanne_T · ‎18-03-2023

Hi there @Fonzi2k22

Thanks for coming here.

New pay as you go accounts need to be used on the EE network in the UK before they can connect to a roaming network.

Did you make a call or send a text whilst in the UK?

Speak soon.

Leanne 🙂

Fonzi2k22 · ‎19-03-2023

I haven't been to the UK yet. Going next week but just trying to set it up and make sure it works beforehand

XRaySpeX · ‎19-03-2023

EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If you didn't use that PAYG SIM for making calls or texts in UK, you can't now use it until you come to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

IrshadKhan · ‎19-10-2023

I cannot call to any one there is problem what I do

Katie_B · ‎19-10-2023

Hello @IrshadKhan.

Welcome to the community.

Are you able to send texts OK?

Katie