My number is incorrect? Nobody can call

[EVN]

Hi

i have given my mobile number out but nobody can call me? They say it comes up as incorrect. I have had this number for about 20 years so I don’t understand why hat the problem is. Oddly they can all text and WhatsApp me but not call? Okay hats going on ! 

[Christopher_G]

Hi @EVN

Welcome to the community.

What kind of phone do you have? Do you accidentally have 'do not disturb' on?

Chris

[EVN]

Hi ya

It’s an iPhone. I have checked and I’m not on do not disturb.

When people call they get an incorrect number.

Sent by iLibby

[James_B]

Hi @EVN,

Are you using a pay as you go or pay monthly plan?

Have you recently made any changes to your EE account or plan?

James

[EVN]

Hi James.

I pay monthly and have made no changes.

Sent by iLibby

[James_B]

Hi @EVN,

Can you call out from your phone?

Does it show an EE signal in the status bar?

James

[EVN]

Hi,

Yes I can make calls and I have signal.

I have tested it with a couple of people today and actually SOME people can get through but others have the incorrect number message.

I haven’t blocked anyone or anything either !

Sent by iLibby

[James_B]

Hi @EVN,

Please can you ask those affected to delete you as a contact and re-enter your details?

Does that help?

James

[EVN]

Hi

No it doesn't seem too and I can’t do that to everyone who has my number ! I use this for work sometimes.

Sent by iLibby

[James_B]

Hi @EVN,

What is the exact message they hear when calling?

James