My ee number

[Sarm]

Hi I’m not I uk at the moment and I m have problem with my telephone  sime card, every country i go automatically charges to this country but no I’m in Iraq it’s not charged if any bar on my  telephone number please take it off as I need it

[XRaySpeX]

What other countries were you in beforehand?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate global roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free. 

[bristolian · Accepted solution]

Can you explain what you man by "automatically charges to this country"? When you are roaming, you use your UK number on foreign networks and all charges incurred are billed to your UK-EE account - be that by credit if you're on PAYG or monthly bill.

[Sarm]

When I’m In Iraq I don’t have roaming if I used it add to my monthly bill 

I just wondering if any bar on my SIM card please take it off 

[Peter_W]

Welcome to the Community @Sarm 😊

If you have roaming enabled on your account, this should definitely connect automatically when you arrive at a new destination.

Have you travelled straight to Iraq from the UK, or have you been elsewhere and it's only since arriving in Iraq this stopped working?

Peter