My SIM is not working and I live abroad. It’s been 2 days now.

[Beval]

Good Evening,

I have an EE contract, which I have had since February 2022. I’ve had no issues until 2 days ago when my SIM went off. I need my phone for work, so this is somewhat inconvenient. I don’t understand why, suddenly my phone states, I have no SIM. All my bills are upto date? Obviously, I can’t call to discuss this and am at a loss of what to do? Please, can you contact me and let me know what’s happening.  Many thanks, Beverley Dickinson.

[Chris_B]

@Beval   That’s happening because your sim is not being seen by the device, the sim could be faulty or it could just need a clean. 

 Take the sim out and give it a wipe over it the issue is still present you’ll have to request a replacement SIM card and this will be posted to your UK billing address and will need activation the UK.    EE do not post abroad. 

[Northerner]

Hi @Beval 

When were you last in the UK? 

EE is a UK network and allows roaming with restrictions. 

Thanks 

[_MrR_]

The fact your phone says "No Sim" makes me think it's a device issue. 

Try wiping it, removing it and re-inserting it. 

If that doesn't work, try it in a different device so you're sure if it's a sim or a device issue.

[Beval]

Good Afternoon,

I have a contract with EE, since Feb 2022. I live in Lanzarote and for the past two days, my phone has stated, I have no SIM. I have taken the SIM out and put it back in the phone, still showing no SIM. I’ve never had this problem before. I can’t call you to check this and I need my phone for work to receive verifications. As you can image, this is really inconvenient, as I can’t access any of my work emails, etc. My phone bills are all paid and upto date. Please, can somebody get back to me urgently. Many thanks. Beverley Dickinson 

[James_B]

Hi @Beval,

As others have mentioned this could be an issue with your phone or SIM.

Are you able to test your SIM in another phone, and another SIM in your phone to confirm? (Perhaps using a friend or family members phone and SIM)

James

[Beval]

Hi James,

I have tried my SIM in two different devices and it’s not working.

Can a new SIM be ordered for me please?

Kind Regards,

xxxxxxxx xxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

[James_B]

Hi @Beval,

Thanks for testing your SIM in another device.

Are you using a pay as you go or pay monthly plan?

If pay as you go, when did you last use it for a chargeable service?

James

[Chris_B · Accepted solution]

@Beval  you can order a replacement Sim card yourself by calling customer services.  This will be posted to your UK billing address as EE do not post oversea.. this SIM card will  need to be activated within the UK and at least make a chargeable action then who ever has done this for you will be able to post that Sim card to you.. 

[Beval]

Hi there,

I cannot call CS as you have suggested as I have no SIM. My family don’t have a UK SIM so would cost a fortune to ring CS on their phone. I don’t understand why a SIM cannot be posted to the UK address you have on file.

You have all my details. I am now paying monthly for a phone that is not in use. I don’t understand why the SIM is now longer functioning. I have never had this before?

I cannot return to the UK till July, due to work commitments.

I await your reply

Beverley Dickinson

Sent from Outlook for iOS<>