Message not sent: service not activated on network

[Laurence69]

Can't send MMS

[Leanne_T]

Hi there @Laurence69 

Thanks for coming to the community 🙂

Do you have a pay as you go or pay monthly account? 

What device are you using? 

Speak soon. 

Leanne. 

[MM138]

Hi there

I used to be able to send SMS via text now unable to.

Samsung galaxy friends edition

Pay as you go monthly.

Any help appreciated , thanks, Margaret

[Michael_D]

Hi @MM138 

Thanks for coming to the community.

What is happening when you try to send a text? Do you see any kind of error message or symbol?

Is it impacting all messages you try to send?

Are you trying to send texts to other UK mobiles or an international number?

Michael

[MM138]

Hi I am trying to send to other UK mobiles. The error message is MMS not supported by Network.

Thanks, Margaret

Sent from Outlook for Android<>

[Michael_D]

Thanks @MM138 

Do you have a credit balance on the SIM? If it is trying to send a MMS, it would charge cost 40p per message.

Michael

[MM138]

Just the free texts and phone time and Internet I get with my package. I will try adding credit and see if this works. Many thanks, Margaret (I think there is 3 pence in it just now.)

Sent from Outlook for Android<>

[Leanne_T · Accepted solution]

Morning @MM138 

If you could add credit and try sending the message us again that would be great,. 

Let us know if this works for you. 

Leanne 🙂

[MM138]

Hello

It worked when I added credit to my phone, over and above my usual package payment. Thank you, Margaret





Sent from Outlook for Android<>

[Leanne_T]

Thanks for coming back and letting us know @MM138 

Glad this is working for you now you have credit to send the picture messages 🙂

Leanne.