Maritime Roaming not working

[bdg051]

Hi,

 I'm currently on a cruise and want to be able to use the 'Cellular at Sea' network for any emergency calls i May recieve. I have tried to connect to this network without any luck. I have texted 150 before i left and made sure worldwide roaming was enabled. Any help would be appreciated.

thanks

[Katie_B]

Hello @bdg051. 

Thanks for coming here. 

Did you text ROAMING to 150?

If yes, did you receive a text confirming this was enabled?

Have you tried restarting your device?

Katie

[bdg051]

Hi Katie, 

yes i did text 150 before leaving yesterday and received this text. I have tried manually selecting the Cellular at Sea network but that doesn't seem to be working either. Any help getting this resolved would be much appreciated.

Thanks.

[Katie_B]

Thanks for getting back to me @bdg051. 

When you manually search does it allow you to connect or do you get an error?

Katie

[bdg051]

Hi Katie,

when I select it. It carries on showing 'No Service' on my phone even after waiting about 5 - 10 mins. I checked on Cellular at Seas Website and it says EE do have a roaming agreement with them so I'm not sure why it is not working 

[Katie_B]

Once you are connected to Maritime you should receive a welcome text @bdg051. 

What phone are you using?

Katie

[bdg051]

I'm using an iphone 15 pro. I will try manually selecting the network again but normally it does nothing and won't connect at all.

[Katie_B]

Do you get off the ship during your stay @bdg051?

Katie

[bdg051]

 

Hi Katie,

As you can see Ive selected 901 which is cellular at sea, however am i still getting no service showing next to the wifi symbol on my phone.

[Katie_B]

Hi @bdg051. 

Do you get off the ship at any point?

Are you aware if others can connect to this OK?

Do you have a spend cap on your EE account?

Katie