Lost Phone

[LakshmiManoj]

Hi

On 1st of April my i called EE to help me as my phone was lost.

I've explained the whole scenario they told me to wait for 72 hours for some checks.

 I called them for the follow up many times they said the decision is not taken. It’s been 14 working days. 

Very bad & poor service. I will not recommend anyone to use EE. 

[bristolian]

Was this just a lost/stolen report with replacement SIM? Or are you also reporting issues with an insurance claim? Your reference to "decision not taken" suggests insurance, which you've not otherwise mentioned.

[LakshmiManoj]

With insurance claim.

[Christopher_G]

Hi @LakshmiManoj 

I'm sorry to hear about your phone. Hopefully there's a decision soon. If you'd like an update, I recommend speaking with our Mobile Care team.

Chris