Left alone

RezaIzadi
Visitor

Hi

Need help with ee mobile while I’m abroad 

ee taken £384 from my bank account using direct debit after I have made a claim now suddenly stopped my sim while I’m still abroad I have no way to contact ee even by calling 150 it won’t let me 

I tried with my different ee pay as you go number also cannot select number after reaching 150 

as I understand they have stop all my sims while I’m still abroad and left me with no choice to contact ee

i searched for email there is no email too

i have tried online to remove the cap it may help but system won’t let me either?!!

please someone help me what to do

 

1 REPLY 1
bristolian
EE Community Star
EE Community Star

What makes you think EE have stopped your SIM? Have you been able to use your phone whilst abroad, since arriving?

If you try a manual network search, can you connect to a local network manually?