International - not able to use my contact phone

[SonicDreamer]

l have an EE monthly contract phone and l’m travelling in India. No matter what l do l can’t use my mobile except on WiFi. l had a text and data bundle added through EE before l travelled and it has not activated. l can’t even send TXT messages to EE. And even when their customer services are open in the UK, there is no option to email them (DOH).

[Christopher_G]

Hi @SonicDreamer 

Welcome to the community.

Has your phone managed to connect to an Indian phone operator? Which text and data bundle did you select?

Chris

[SonicDreamer]

Thanks for your reply Chris.
Yes, Airtel, with a full five bars at 4G.
l don’t remember the package because it was during an EE phone call in
early November.

[Christopher_G]

OK, thank you.

Are those add-ons showing in your EE Online account, @SonicDreamer?

Chris