@Craigenglish , if you log-in to your account, if live chat is available someone will be able to answer, but remember staff are also dealing with customers who phone in. The best time to ring customer service is probably in the morning UK time, as it is the weekend, there probably are not as many staff available to help, and that could be why you are having problems.
When you ring customer service, it usually tells you the wait time, normally it is around or put to 20 minutes, not sure why you have not got through to someone.
Just wondering, have you tried rebooting your phone to see if you get network available, unless you did not activate roaming before you left? Mine says roaming blocked, but checked with EE before I went on holiday in March and was told definitely active and worked ok, have actually always had roaming enabled, it just changed, I believe something to do with the app, as others have had the same.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
