I need my internet working abroad please

[YPowell]

I’m in a really bad situation… my plan it’s free calls messages and internet in eu country’s… I’ve landed last night with my little boy… and what a struggle to get a taxi and find we’re we staying coz my phone was not working…. I normally go a broad and automatically I get my phone working…. You have no idea how struggling I am right now, even trying to get to only chat with you !! It’s impossible… sending you messages through internet it’s impossible… it’s not fair I’m paying for the service and I can’t activate the service!! I needed sorting ASAP!! 
my name its 

Yana Powell 

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

[Schockwave]

Hello @YPowell ,

Welcome to the community,

Firstly, where are you and secondly are you on pay as you go or contract? You are actually paying for service for the UK, roaming is extra abroad, including Europe, even on pay as you go.

Contract, depends when you started or upgraded, as from 7th July 2021, you cannot use your minutes and data the same as in the UK, pay as you go, you now have to pay or same as for contract pay for a monthly roaming use.

[YPowell]

Hi I’m on contract… and this is included in my plan… can you please help me to activate it
Thank you

Sent from my iPhone

[bristolian]

Does your phone show a connection to a local network in your host country? Did you receive the welcome text message on arrival?