I have not signal on my phone

[egomiba]

Hello, I have an issue with my pay us you go sim card and I have not signal so I can not call or even receive calls/messages

I had the same issue before and I used the chat to fix it, but the chat is not availed anymore and I need to recover my number as it is linked to UK VISA

I am currently in Spain so to go any shop or call is not an option as my phone number is not working

Could Someone can help, please? Thanks 🙂 

[egomiba]

Hello again, almost one year later.. same issue same solution! thanks again and signal is back 😄

[Michael_D]

Hi @egomiba 

I'm glad to hear you've been able to get this sorted again. 

The SIM will go into hibernation if there is no chargeable activity for a period, but this can be avoided by using the SIM once for a chargeable activity once in a 6 month period, and will save you having to contact customer services again.

There is more on what is classed as chargeable activity on our What is pay as you go and flex hibernation, and how do I stop it page.

Michael

[egomiba]

**bleep** one more time, calling to EE trying to get my phone number back 

[Leanne_T]

Hi @egomiba 

Thanks for coming back to us. 

You're doing the right thing contacting our Pay as you go guides to get the number reinstated. 

To stop this happening in the future, our Understanding Pay As You Go Hibernation – and how to keep your number active - The EE Community article has full information on stopping the account going into hibernation.

Leanne.