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I can't make calls and I can't connect to the Internet

Sebastian28
Investigator
Investigator

‎16-11-2022 09:59 AM - last edited on ‎16-11-2022 10:19 AM by EE Community Moderator

hello, I have an active package for £ 30 I can't make calls and I can't connect to the Internet I can't call 150 and send messages the problem concerns the phone number xxxxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

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1 REPLY 1
James_B
EE Community Manager
EE Community Manager

‎16-11-2022 11:58 AM

Hi @Sebastian28,

Welcome to the EE Community. 🙂

Are you a new EE customer or has your connection recently stopped working?

Are you in the UK or roaming abroad?

If you're in the UK, does the Network Status Checker show any problems in your area?

James

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