I can't call my partner

[papaspoony]

I have a SIM only plan with EE.  My partner has a PAYG plan with T-Mobile - owned, run and administered by EE, who get the money every time we top up and whose equipment is used by T-Mobile customers.

Texting between us is not a problem.  Nor is there any difficulty if my partner calls me.

If as/when I try to call my partner, however, I am put straight through to "if you have dialled correctly, this number is not available on this network".  **bleep**?

I don't understand; FAQ offers no solution; hen I've tried online contact nobody is ever available.  Can anybody in the community offer a solution, or have any idea what I should do?

Many thanks

[Jon_K]

Hi @papaspoony.

What phones are you both using?

When was the last time you could call your partner?

Jon

[papaspoony]

Hi, Jon.

I'm using an Oukitel C15 Pro (generic smartphone,running android Pie)
whilst she uses an Artfone (clamshell, a bit like a Doro). Everything was
fine until 2 or 3 weeks ago.

I'd been thinking it might have something to do with the different 'G'
systems (2,3,4,5), if it wasn't for her being able to call me.and texts
being OK. .

I don't know if any of that helps but I freely admit to being dumb where
all this is concerned.

Thanks

[bristolian]

Are you dialling your partner's number directly using the number keys? Or using your contacts list?

Does it make any difference?

[papaspoony]

Thanks for this.

I tried direct dialling and it worked, followed immediately by a try from
my contacts list, which failed.

It's not a full solution but it is a good workaround until I find the
answer.

Thank you

[XRaySpeX]

Then the stored contact no. must be wrong. Check it! Have you replaced the initial '0' in it with '+44'?

[papaspoony]

Makes no difference whether it's 0 or +44 (and, yes, the number in contacts
starts +44)

[bristolian]

If you've not done so already, try deleting the contacts book entry and re-creating it.

07xxx format is preferable to +447xxx format, but there shouldn't be any functional difference within the UK.

[papaspoony]

I've just tried that as a good idea, bristolian, but it hasn't made any
difference.

Direct dialling works, stored dialling doesn't and I still have no idea
why.

Maybe it'll start working again as suddenly as it stopped and nobody will
ever know why...

Thanks for trying.

[Christopher_G]

Are you able to try putting your SIM in a different phone, @papaspoony?

Just to see if you're able to make a call through the contact entry on that?

Chris