@DKS78 , Have you checked here, where you can report, register and receive updates:
https://ee.co.uk/help/mobile-coverage-checker
I thought it was an area, but it is an app. Have you contacted their customer service, are you not able to use another app instead? There are plenty around, such as Signal, Telegram, where there should be no problems. I know, many use what’s app. I do not have Botim, never heard of it before, so cannot really comment on it, or why you are having problems with it.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
